Can I exchange my dress for a different size?
Yes, if your purchase is eligible for an exchange and the size you need is available.
Can I exchange my dress for a different style?
Yes, eligible items may be exchanged for a different style, subject to availability and our exchange policy.
How do I request an exchange?
Start your exchange through our Returns Portal
Once your eligible return begins tracking, you'll receive an email with a link to complete your exchange order.
When will I receive my exchange?
Once you complete your exchange order, we'll begin processing your new item. Delivery time depends on the shipping method you select.
Is my exchange item reserved?
No. Exchange items are not reserved while your return is in transit. Availability is based on what is available when you complete your exchange order.
What if I haven't received my exchange email?
Once your return begins tracking, watch for an email with a link to complete your exchange order. Be sure to check your spam, junk, and promotions folders, as the email may be filtered there. Your exchange is not completed until you use the link to confirm your new order.
Can I get my exchange faster?
You may be able to choose an upgraded shipping method when completing your exchange order. Additional shipping fees may apply.
Does Free Return Shipping cover my exchange shipping?
No. Free Return Shipping + Package Protection covers the return shipping label only. Shipping for the new exchange item may be an additional charge.
What if my exchange size sells out?
Exchange items are subject to availability when you complete your exchange order. We recommend completing your exchange as soon as you receive your exchange email.
Can I Change My Exchange and Choose a Different Item?
No. Once an exchange is initiated, we cannot change the item selected through the exchange process.
If you decide you would prefer a different item, simply do not complete the exchange through the email link. Once your return is received and processed, you will receive store credit. You can then use your store credit to purchase the item you prefer.
Can I get help choosing my exchange size?
Yes. We're happy to help with sizing and fit questions before you complete your exchange, contact our team at info@ladyblacktie.com