Shipping Info
When Is My Order Shipping?
Most orders ship right away! These are shipped out within 1-2 business days of purchase.
We encourage you to email us info@ladyblacktie.com if you have any questions about a specific gown's availability and estimated ship date before placing an order. We will reach out to you if there is a delay in the typical shipping time for your order.
As a company, we recommend ordering floor-length gowns well in advance of your event to allow time for any necessary alterations or hemming. Orders placed on Friday after 1pm EST and orders placed on Saturday and Sunday are typically processed on Monday. Keep in mind that the shipping time frames are not from the time of checkout, but rather from the date the dress is processed and shipped. We will do our best to get you the dress prior to the wear date you listed at check out, however please note we do not offer guarantees based on the customer's listed wear date.
Once you place your order, it is immediately processed and sent to one of our many warehouses. Due to this, we're unable to cancel or modify your order once it's been placed.
‘Made-to-order’: Your gown will ship once the gown has been completed.
'Pre-Order': Pre-order means that the product is not currently in stock and will be coming soon; you can place your order as per normal if you'd like to secure your size before the item arrives with us. For more information on Pre-Orders ladyblacktie.com/pages/pre-order-policy
How Long Does Shipping Take?
Shipping times depend on the chosen service. Please be aware that the provided estimates start from the date your order is shipped from our warehouse, not from the time of checkout. Delivery could take slightly longer for more remote regions or international orders. This is just an estimate and does not include Sundays, Holidays, or any weather delays USPS, UPS or DHL Express may have in making the delivery. Delivery dates are estimates only and not guaranteed.
NOTE: We ship to the address you provide, so please ensure all information is 100% accurate. We are not responsible for any lost packages or delays that UPS, USPS, or DHL Express may experience. If you have any issues with your delivery, please reach out to USPS, UPS or DHL Express for support.
How Much Is Shipping?
USA Shipping
Rates shown at checkout
We have standard and expedited shipping options at checkout, to see all the options available to you - bring your item all the way to checkout and enter your address, this will show you options like Next Day Air, 3 Day Select, Standard Shipping - and the cost will calculate based on your location.
Please be aware that the provided estimates start from the date your order is shipped from our warehouse, not from the time of checkout. Please see 'When Is My Order Shipping?' for processing estimates. Delivery dates are estimates only and not guaranteed.
We typically ship via USPS or UPS.
Any shipping option you pay is always non-refundable. Shipping charges and the fee for Free Returns & Exchanges + Shipping Protection are not included in the store credit amount and will not be refunded.
International Shipping
Rates shown at checkout
We typically ship via USPS, UPS or DHL Express.
International orders might take longer to arrive, depending on how the order is processed in your country's customs. Any shipping option you pay is always non-refundable.
International Taxes and Duties are the responsibility of the customer. The customer is responsible for any customs fees instituted by their country. Customs fees are not charged by or sent to Lady Black Tie, and we have no insight into the cost of the customs fees that may be charged upon order arrival into any country. For any questions related to international customs fees, please reach out to your local appropriate government entity.
All rates are in USD.
Any shipping option you pay is always non-refundable.
Delivery dates are estimates only and not guaranteed.
How Do I Track My Order?
When your shipping label is created, we will email you a confirmation with your tracking information and you can then follow your order on its way to you!
Where Is My Order Shipping From?
Many of our items are in-stock and ship direct from our location in Hudson, Massachusetts, USA.
We also carry many international brands with warehouses in locations all over the globe, and your order may ship from one of these international warehouses.
Where Is My Delivery?
Occasionally, packages are mistakenly marked as delivered before they actually arrive, or they may have been left at a nearby location.
To help resolve this as quickly as possible, we kindly ask you to follow these steps:
Verify Your Address: Double-check the shipping address you provided at checkout to ensure it's accurate.
Inspect Common Areas: Look around common areas at your home, and reach out to your neighbors to see if they may have received the package on your behalf.
Review Delivery Confirmation: Examine the tracking information to confirm the package was delivered to the correct address.
Contact the Carrier: The carrier is responsible for the delivery and will have the most up-to-date information regarding your package. We recommend contacting them directly for further assistance, as they can provide additional delivery details and investigate the situation.
File a Claim: If you still cannot locate your package, please file a Missing Mail Search with the carrier. This can be done online and in many cases can help locate missing packages.
If necessary, file a police report for a stolen package.
If you've already filed the Missing Mail Search, or filed a police report, please send us a copy of the documentation so we can assist you further. Please note that when a package is marked as delivered by the carrier, we must have this documentation to proceed with additional support.
If you are looking for our return policy, please click here.